Terms & Conditions
Our return policy is 14 days return or exchange. All returns must include all original items, original packaging, undamaged, unused and in re-saleable condition. Customers are responsible for return shipping costs. Shipping and handling fees are absolutely non-refundable.
If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).
In cases we are unable to identify you as the buyer, in order to complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before we have reviewed your return case. In many cases, courier companies only require pictures of the damaged package and item in order to close a damage claim in our favor.
There are certain situations where only partial refunds are granted (if applicable):
International Buyers – Please Note:
- Import duties, taxes and charges are not included in the item price. These charges are the buyer’s responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to buying.
- There are not import taxes for transactions between E.U. countries.
We take extra care in safely packing our fragile items to ensure safe delivery. We ship decades of packages daily. We can ensure you that you will receive your order intact as so many other buyers of ours internationally. If nevertheless the item will be damaged in transit a replacement will be provided.
REFUNDS (IF APPLICABLE)
Because some of the insurance policies we work with only last 1 to 7 days after delivery, damage claims are to be sent to us immediately after inspection.
In most cases, courier companies only require pictures of the damaged package and item to close a damage claim in our favor. Most other times courier will have to inspect the package or return item for analysis. We strive to close damage claims within 7 days after receiving your claim, except for cases when we require the inspection or return to take place.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Please contact us for us to review as soon as possible. If original payment was bank transfer, the refund can take a few days to be reflected on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Same refund policy applies to sale items and regular priced items. Maximum refund is the sale price of the item.
CUSTOMIZED ITEMS (IF APPLICABLE)
Customized items include any bespoke customization such as material, color, size or form. Customized items are noncancelable and non-refundable since the order confirmation or payment.
EXCHANGES (IF APPLICABLE)
We accept exchanges within the 14 days policy. Shipping costs are paid by receiver, except for items sent as “Free Shipping” for which receiver only pays for return cost.
Additionally, if your order is eligible for a full refund, we can also offer a replacement completely free of charge. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org in order to confirm stock availability.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Items sent as “Free Shipping” will also require you to pay for return shipping. If you receive a refund and the return was paid by us, the cost of return shipping will be deducted from your refund.
In the cases of being our company at fault, please contact us as soon as possible in order to start the claim process with the shipping insurance.
Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANCELLATIONS (IF APPLICABLE)
Please contact us as soon as possible if you would like to cancel your order.
In the majority of cases cancellations are free of charge and eligible for a full refund.
Cancellation is not possible if:
-Item was shipped including pre-transit period in which shipping company is given the order to pick up and custody.
-Item is customized (including any bespoke customization such as material, color, size or form).
WRONG ADDRESS & UNDELIVERABLE PACKAGES
– All items will be shipped to buyer’s registered shipping address. Please double-check your shipping address before you place your order.
– If your item was shipped to the wrong address, it would be returned to us and return shipping costs will be charged.
Shipping costs are paid by receiver, except for items sent as “Free Shipping” for which receiver only pays for return cost.
We can ship the item out again for you upon receiving the item back in the mail but we will need to charge the Standard shipping rates to post the order again
-Unclaimed packages will not be refunded.
1. If you are dissatisfied for any reason, please do not be quick to leave negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you.
2. If you are satisfied with the product you received, please leave us positive feedback and 5 stars of DSR in our google account and social media
We are always ready to help. Send us your inquiry once and we will reply within 24 hours.
We ship our orders within 1-2 business days after receiving your verified payment (Excluding Weekends and Public Holidays).
ESTIMATED DELIVERY TIME
In-stock items – We ship the product directly from our warehouse. The estimated delivery time given by the carrier is within 3 to 8 business days after the postal date.
Express Delivery (1-3 business days) – For an additional charge available only for EUROPE buyers.